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Lighting Technician
The Light Technician is responsible for the safe and proper operation of the lighting, video, and special effects systems in the main theater during all shows and activities (includes full‐cast production shows, magic shows, variety shows, Welcome Aboard Show, Game Shows, lounge talks/presentations and more). They are also responsible for the cleaning, maintenance, repair of, and proper functioning of all entertainment conventional stage lighting as well as intelligent moving fixtures installed in various venues around the ship (main theater, aft lounge, Lido open deck, the night club, teen clubs, main atrium, etc).
RESPONSIBILITIES: •The Light Technician’s job responsibilities include, but are not limited to, the following activities: •Operate the main theater lighting, visual & laser systems, atmospheric & pyrotechnic effects for all shows and activities either manually or on time code (depending on show/cue requirements) •Responsible for the maintenance, repair, and upkeep of all lighting systems in the main theater and around the ship •Fixture cleaning, maintenance, and focus •Lamp and color media replacement / cleaning •Replacement of belts, motors, logic cards, fuses, light engines, etc. •Regular inspection all entertainment lighting, including fixture rigging, clamps, cabling, and safety chains, in all venues around the ship where entertainment lighting is present, and immediately report any safety concern to both onboard management and shoreside lighting support •Regular inspection of the laser, fog, haze systems and perform their regular cleaning and maintenance (fluid and filter replacement, etc.) to ensure their proper functioning •Check and ensure proper time code distribution, network, rig functionality, special effects, and video playback on all devices required for showtime. •Responsible for the safe manifesting, embarkation, storage, handling, loading, firing, unloading and disposal of all special effects material (confetti, simulated pyrotechnics, fog fluids, etc.) used in the shows as per company policy •Fire the simulated pyrotechnic cues for all shows, upon being given clearance by the Backstage/Automation Technician (after proper training and certification provided on board) •Perform show load‐ins and loadouts (together with the Backstage, Automation & Audio Technicians) for each show •Operate all show‐related video equipment and projection systems during the shows •Operate, understand, and be able to perform basic repairs of LED video wall systems and learn their signal flow •Train and oversee the performance of the 2‐4 spotlight operators, coordinate their tasks over the comms during the shows and calling follow spot cues •Perform regular (weekly) rig checks and be able to identify malfunctioning entertainment lighting, video, and special effects equipment •Open tickets detailing any new or outstanding problem pertaining to the lighting, laser, or special effects systems in a timely manner •Keep and maintain a live inventory of spare fixtures, spare parts, and consumables (lamp, fluid, simulated pyrotechnic material, confetti, etc.) and order as needed through proper shoreside channels •Keep and maintain regular updates to handover notes •Regularly test and maintain entertainment lighting redundancy systems (backup console, media servers, video processors, etc.) •Be able to navigate HESS and Chemwatch platforms, understand where policies and procedures are kept, and then adhere to those policies and procedures •Immediately notify the Entertainment Technical Manager, Entertainment Director, Shipboard and Shoreside Supervisors upon finding any fault or malfunction that could affect the safety of the cast, running crew, guests, or the ship itself during the show, if operated •Respond to regular work calls to perform (together with the Backstage, Automation & Audio Technicians) theater general cleaning and repairs, in addition to lighting maintenance •Be available for different rehearsals, tech runs, etc. as indicated by the weekly work schedule or as requested by the Entertainment Technical Manager with reasonable notice •Assist organized groups and charters with their requirements pertaining to the Lighting Technician working areas and responsibilities •Assist with additional multiple show setups, rehearsals and tech runs during cast change (typically happening every six months for about 2-3 weeks) •Familiarize with basic audio/video equipment setup and operation, to be able to take on the “Tech on Duty” responsibility no later than four weeks after first joining a ship •Be part of the “Tech on Duty (TOD)” rotation providing both guests and crew with entertainment technology related assistance: •Set up and strike audio/video/lighting equipment for group functions and meetings in various venues throughout the ship as indicated by the Groups Memo and/or Entertainment Technical Manager •Set up and strike audio/video/lighting equipment for crew activities in various crew or guest areas, as indicated by the Entertainment Technical Manager •Set up microphones for other department’s presentations and functions as indicated on the weekly schedule •Basic cover (adjust microphone levels, switch lights on/off, play intro, etc.) for some activities (Comedy Club, etc.) whenever the responsible technician is tied up with other more intricate/urgent duties that take priority. •Carry the Tech on Duty mobile phone at all times and be reachable for assistance and basic troubleshooting regardless of location (be present on board while docked). •Periodically check and sign off on all packages addressed to Entertainment Technical while in home port. •Attend any safety, hospitality or job‐related training as required and scheduled by the ship’s command or immediate supervisors, including port‐manning rotation •Ensure proper and thorough training on all job‐related aspects to the incoming replacement technician during the handover period. •All and any work‐related duty or task as indicated on the weekly work schedule or requested by the Entertainment Technical Manager via email, phone, or verbal instruction •QUALIFICATIONS: •Good knowledge of electrical theory, be able to read and follow electrical and system drawings and diagrams •Good knowledge of intelligent moving fixtures operation, maintenance, and repair procedures •Good knowledge of lighting console operation (GrandMa2 and 3, ETC, etc.) •Good knowledge and understanding of entertainment light control systems and networks •Good time management skills to assess issue priorities that pertain to maintenance •Basic knowledge of computer networking •Basic knowledge of lighting design and programming •Basic knowledge in PC hardware & software maintenance and repair, including Microsoft suite applications (Outlook, Word, Excel) •Theater background and experience, be familiar with industry terms, standards, rules, regulations, and common practices •Be able to work under pressure, multitask and make quick judgment calls •Comfortable working at heights up to 35ft (10.5m), be able to safely climb an A‐frame ladder, properly operate an AWP, be comfortable with the use of a safety harness and associated safety apparatus •Be able to work with different shows happening in the same theater throughout the cruise, each one requiring different setups and pre‐checks. •Be able to work as part of a team, and work in other theatrical disciplines if needed •Be able to learn new industry technologies as they become available •Friendly, professional, self‐motivated individual with a willingness to learn •Excellent English verbal skills, able to understand and speak fluently in show‐running environments (over communication headsets, in noisy areas, different accents, etc.) •Ability to lift/move up to 50 pounds •Able to work up to 10hrs per 24hr period, 7 days a week •Able to work on a per contract basis, 6 – 8 months each with up to 2 months of non‐paid leave in between contracts •Able to provide forward facing guest interaction during certain job functions, side duties or related troubleshooting, with the intent to exceed our guests’ expectations •Able to comply with shipboard safety and regulatory duties in accordance with maritime law
Audio Technician
The Audio Technician is responsible for the safe and proper operation of all the audio systems around the ship and in the main theater for all shows and activities (includes full‐cast production shows, magic shows, variety shows, Welcome Aboard Show, Game Shows, lounge talks & presentations and more). She/he is also responsible for the cleaning, maintenance and ensuring the proper functioning of all audio systems in the various venues around the ship.
•RESPONSIBILITIES: •Operate the main theater audio equipment for all shows and activities •FOH Mixing of up to 8 singers, 10 musicians and 16 tracks of digital playback accompaniment, all with reverb and delay. •Monitor Mixing (Stage and In‐Ear) for up to 8 singers, 10 musicians, 18 dancers and 10 technicians. •Wireless (Handheld and Beltpack/Headset) and Corded Microphones. •Perform show load‐ins and load‐outs (together with the Floor, Automation & Light Technicians) for each show. •Fill out the Audio Technical Reports detailing any new or outstanding problem pertaining to the audio systems around the ship and submit them to the Shipboard and Shoreside Supervisors weekly, copying the Entertainment Technical Manager and the Cruise Director. •Occasionally assist the Light Tech with loading pyro before shows (after proper training and certification being provided on board). •Respond to regular work calls (approx. twice a month) to perform (together with the Floor, Automation & Light Technicians) theater general cleaning and repairs, in addition to audio maintenance. •Responsible for the maintenance and upkeep of all Entertainment Technical audio systems in the main theater and around the ship, perform troubleshooting and equipment/speaker replacement as needed. •Assist with additional multiple show setups, rehearsals and tech runs during cast change (typically happening every six months for about 4‐5 weeks). •Be part of the “Tech On Duty (TOD)” rotation (one week/cruise every four weeks/cruises), providing both guests and crew with entertainment technology related assistance: •Attend any safety, hospitality or job‐related training as required and scheduled by the ship’s command or immediate supervisors, including port‐manning rotation. •Ensure proper and thorough training on all job‐related aspects to the incoming replacement technician during the handover period. •QUALIFICATIONS: •Good knowledge of professional audio equipment operation and maintenance procedures. •Good knowledge of digital and analog audio consoles operation. •Good knowledge and understanding of show control and time code distribution. •Good knowledge of digital audio recording systems and their operation. •Good knowledge of electrical theory, be able to read and follow electrical and system drawings and diagrams. •Basic knowledge in PC hardware & software maintenance and repair •Good troubleshooting skills, basic repair skills, and able to crimp and solder connectors. •Theater background and experience, familiar with industry terms, standards, rules, regulations and common practices. •Comfortable working at heights up to 35ft (10.5m), be able to safely climb an A‐frame ladder and properly operate a Genie lift. •Good overall health and physical condition (to be determined by physician). •Ability to lift/move up to 50 pounds. •Required to work up to 10hrs per 24hr period, 7 days a week.
Broadcast Technician
The Broadcast AV Technician must be able to operate, maintain and troubleshoot broadcast and AV systems. Target and acquire satellite reception for the purpose of broadcast television. They must also be able to ingest and schedule digital media for playback on internal broadcast television system/VOD servers. Set up and/or operate audio/video equipment including microphones, loudspeakers, video displays, projectors, recording equipment, connecting wires and cables, and related electronic equipment for special events including presentations and meetings. Perform troubleshooting and routine maintenance of the audio/video, broadcast/satellite equipment as well as in‐cabin television troubleshooting.
RESPONSIBILITIES: The Broadcast AV Technician’s job responsibilities include, but are not limited to, the following activities: •Support for Broadcast operations: •Server ingest of on‐air TV content •Scheduling playback of on‐air TV content •Satellite TV reception •Interactive TV hardware and software support •Support for live video productions •Could include live switching, camera operator and/or PTZ camera operator. •Audiovisual services for special events •Support for local entertainment venues (branded and non‐branded) •Support for Digital Signage Content •Perform maintenance and routine cleaning of audio and video equipment •Fill out the Technical Reports detailing any new or outstanding problem pertaining to the ship’s satellite antennas, video, broadcast, interactive or digital signage systems •Be part of the daily 9am – 11pm “In‐cabin TV Service” rotation, carrying the “AV On Call” mobile phone at all times while on duty and being reachable to provide in‐cabin television troubleshooting both for guests and crew. •Start and end guest big screen movies while in ports. •Attend any safety, hospitality or job‐related training as required and scheduled by the ship’s command or immediate supervisors. QUALIFICATIONS: •Associate Degree in Broadcasting or equivalent work experience. •AVT or CST certificate preferred but not required •Experience with at least two of the following: AV system installation/integration, AV system operation, CAT/DTV network operation, Broadcast engineering, AV system support (repair and troubleshooting), Satellite system integration and operation, IPTV operation/support/deployment, operating AV equipment in live production environment. •Understanding A/V signal types and use, basics of networking technology and AV-over-IP •Ability to read technical drawings •Good knowledge in PC hardware & software maintenance and repair. •Comfortable working at heights up to 35ft (10.5m), able to safely climb an A‐frame ladder and properly operate a Genie lift. •Good overall health and physical condition (to be determined by physician). •Ability to lift/move up to 50 pounds. •Required to work up to 10hrs per 24hr period, 7 days a week.
Automation Technician
The Automation Technician is the operator of the automated stage rigging system in the main theater (up to 32 axes of automation) for all shows and activities (includes full‐cast production shows, magic shows, variety shows, Welcome Aboard Show, Game Shows, lounge talks & presentations and more). She/he is also responsible for the cleaning & maintenance of the drops as well as assisting the Floor Technician with the maintenance and repair of the scenery and props.
RESPONSIBILITIES: •Perform show load‐ins and load‐outs (together with the Floor, Audio & Lighting Technicians) for each show. •Perform a rig check before each show following the preshow checklist procedure: •Fill out the Automation Technical Reports detailing any new or outstanding problem pertaining to the computer or mechanical rigging system •Safely and securely operate all of the automated equipment during all shows, as per the provided cue •Perform cleaning and basic maintenance of the stage rigging system that includes: •Assist the Floor Technician with scenery and stage floor vinyl spot‐repairs •Respond to regular work calls (approx. twice a month) to perform (together with the Floor, Audio & Lighting Technicians) theater general cleaning and repairs. •Be available for different rehearsals, tech runs, etc. as indicated by the weekly work schedule or as requested by the Entertainment Technical Manager with at least 12 hours prior notice. •Occasionally assist the Light Tech with loading pyro before shows (after proper training and certification being provided on board). •Assist with additional multiple show setups, rehearsals and tech runs during cast change (typically happening every six months for about 4‐5 weeks). •Familiarize with basic audio/video/lighting equipment setup and operation, to be able to take on the “Tech On Duty” responsibility no later than four weeks after first joining a ship. •Be part of the “Tech On Duty (TOD)” rotation (one week/cruise every four weeks/cruises), providing both guests and crew with entertainment technology related assistance •Attend any safety, hospitality or job‐related training as required and scheduled by the ship’s command or immediate supervisors, including port‐manning rotation. •Ensure proper and thorough training on all job‐related aspects to the incoming replacement technician during the handover period. QUALIFICATIONS: •Associate Degree in Mechanical/Electrical Engineering or a minimum of one year equivalent work experience. •Theater background and experience, familiar with industry terms, standards, rules, regulations and common practices. •Basic knowledge in PC hardware & software maintenance and repair. •Basic rigging knowledge, able to inspect and identify issues and hazards (rigging maintenance & repairs are performed by outside contracted companies). •Comfortable working at heights, able to safely climb to operate electric hoists for various scenery pieces hanging at heights up to 35ft (10.5m). •Good overall health and physical condition (to be determined by physician). •Ability to lift/move up to 50 pounds. •Must be able to safely climb an A‐frame ladder and properly operate a Genie lift. •Required to work up to 10hrs per 24hr period, 7 days a week.
LES/Lounge Technician
The LES Technician is responsible for the safe and proper operation of audio, lighting and video systems in the secondary lounges (including but not limited to Aft/Sub Lounge) for all shows and activities scheduled by Entertainment department (includes variety shows, Punch-liner Comedy Club and more). The LES Technician will also function as an emergency backup for the Audio and Lighting Technician and may from time to time be required to operate the audio or lights for the production shows in the main theater. She/he is also responsible for the cleaning, maintenance and ensuring the proper functioning of all audio, lighting and video systems in all secondary venues around the vessel.
REQUIREMENTS: •General knowledge of professional audio equipment operation and maintenance procedures •General knowledge of digital and analog audio consoles operation •Basic knowledge and understanding of show control and time code distribution •Basic knowledge of digital audio recording systems and their operation •Basic knowledge of electrical theory, be able to read and follow electrical and system drawings and diagrams •Basic knowledge of lighting console operation (GrandMa, GrandMa2, ETC preferred) •Basic knowledge of lighting instruments •General knowledge of projection operation •Basic knowledge in PC hardware & software maintenance and repair •Good troubleshooting skills with basic repair skills, be able to crimp and solder connectors •Must be able to safely climb an A‐frame ladder and properly operate a Genie lift •Ability to lift/move up to 50 pounds •Required to work up to 10hrs per 24hr period, 7 days a week •Able to provide forward facing guest interaction during certain job functions, side duties or related troubleshooting, with the intent to exceed our guests’ expectations
Backstage Technician
The Backstage Technician is managing the stage area during all shows (includes full‐cast production shows, magic shows, variety shows, Welcome Aboard Show, Game Shows, etc.) overseeing the safe entrance/exits of all cast members, performers and running crew, as well as scenery movement and automated backdrops operated by the Automation Technician. She/he is the “eyes & ears” of the Automation and Lighting Technicians on the floor area, giving them clearance for any automation and pyrotechnics cues. The Backstage Technician also coordinates all six stage hands and the assigned fire patrol while running their show tracks, ensuring all shows run safely and effectively on stage. The Backstage Technician is also responsible for the cleaning & maintenance of all scenery and props, the safety and upkeep of all backstage areas, including but not limited to storage areas, lockers, etc.
RESPONSIBILITIES: •Basic carpentry, painting, sewing and electrical skills. •Theater background and experience, familiar with industry terms, standards, rules, regulations and common practices. •Comfortable working at heights, able to safely climb to operate electric hoists for various scenery pieces hanging at heights up to 35ft (10.5m). •Good overall health and physical condition (to be determined by physician). •Ability to lift/move up to 50 pounds. •Must be able to safely climb an A‐frame ladder and properly operate a Genie lift. •Required to work up to 10hrs per 24hr period, 7 days a week. QUALIFICATIONS: •Perform show load‐ins and load‐outs (together with the Automation, Audio & Lighting Technicians) for each show. •Manage the backstage and performance areas prior, during, and after each show, ensuring a safe and effective operation for cast, running crew, guest and the ship. •Train and coordinate the six stage hands on their duties for each show. Manage them and oversee their performance. Assist them with scenery/set piece movement whenever needed either prior, during or after the shows. •Fill out the Technical Reports detailing any new or outstanding problem pertaining to the scenery, set pieces, props, stage floor, etc. and submit them to the Shipboard and Shoreside Supervisors weekly, copying the Entertainment Technical Manager. •Ensure that all scenery pieces and automated equipment are being brought in/out of the stage in a safe manner during all shows by giving the necessary clearance to the running crew and Automation Technician over communication headsets. •Assist with some quick costume changes during some of the shows. •Ensures that the track sheets for all on‐stage performers, running crew and fire patrol as well as the storage location of all flying units/sets are always being followed as per the Show Manual and that they are never altered or modified without Shoreside approval. •Responsible for the cleaning, maintenance and repairs of all scenery, set pieces, props and soft goods. •Responsible for the safety and cleanliness of the backstage area including wing storage areas and lockers, ensuring all rolling pieces are stored correctly and pinned & strapped properly. •Perform spot repairs of the vinyl stage flooring. •Occasionally assist the Light Tech with loading pyro before shows (after proper training and certification being provided on board). •Assist with additional multiple show setups, rehearsals and tech runs during cast change (typically happening every six months for about 4‐5 weeks). •Perform cast‐shoes sole repairs •Attend the weekly Production Meeting along with the rest of the technical team. •Familiarize with basic audio/video/lighting equipment setup and operation, to be able to take on the “Tech On Duty” responsibility no later than four weeks after first joining a ship. •Be part of the “Tech On Duty (TOD)” rotation (one week/cruise every four weeks/cruises), providing both guests and crew with entertainment technology related assistance. •Attend any safety, hospitality or job‐related training as required and scheduled by the ship’s command or immediate supervisors, including port‐manning rotation. •Ensure proper and thorough training on all job‐related aspects to the incoming replacement technician during the handover period.